Now and netflix

[Staciejeffrey]

I re contracted my full fibre. And added netflix and now ..I haven't recieved the emails to activate the services they keep saying its stick on there system...so I'm getting no help from talktalk 

[Karl-TalkTalk]

Hi

I've had an email back from our vendor who is looking at this for us, and I'm chasing for an update for you.

We can then look at the account when we get this resolved.

Thanks  

Karl. 

[Staciejeffrey]

Thanks Karl .Still no change. Its a bit annoying because the past few months problems I've been getting a talktalk tv discount that comes to an end soon and it's just being wasted .I appreciate all your doing tho 

[Karl-TalkTalk]

Hi

Sorry for the delay, I was off over the Bank Holiday weekend.  I'm chasing this now.  I did have an email that our platform Vendor had removed the old Boost from their cloud platform, and I've emailed them now asking if this can be re-added.

Thanks  

Karl. 

[Staciejeffrey]

Still no boost .stuck with adverts and poor picture 😞 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Staciejeffrey]

Thanks Karl your the only person that has been able to help with my problem...I look forward to the hd boost being activated 😀 

[Karl-TalkTalk]

Hi

Glad the options are now live.

I've had a look at the back end TV platform and I can see Netflix and NOW Boosts are live, but can see the HD Boost is the previous boost added in March that is stuck in pending.

I've asked our support teams to raise a ticket to our platform vendor requesting this is removed, and then a fresh HD Boost assed added.

Thanks  

Karl. 

[Staciejeffrey]

Problem sorted ..I have netflic and now activated. But I have not recieved the now tv boost (hd) ? 

[Staciejeffrey]

I'm just going around in loops .then that order gets stuck ..its getting silly ...and every month in loosing my tv discount. That I'm not even able to use 😞 .I'll see what happens in 7 days 

[Karl-TalkTalk]

Hi

Our teams have advised that the secondary order is waiting to complete.  If services are not activated within 7 days or the initial request then they would automatically cancel and could then be re-added.

Karl.

[Staciejeffrey]

I don't mean to be going on .but it has been over a month now and no change ..is it being looked in to ...when you say ticket completed are you meaning my issue. Or my problem on this page. I really dint know what's going on .what are the next steps ? Seems like it would be easier to start from scratch 

[Staciejeffrey]

Will you keep me updated please

[Karl-TalkTalk]

Hi

I do not have a timescale as yet, they advise there is a child order (secondary order) attached to the stuck order that is awaiting completion.

Thanks  

Karl. 

[Staciejeffrey]

So how long will the order be stuck for ? 

[Staciejeffrey]

Okay Karl keep me informed please..its annoying that I cancelled my sky tv for this. And I can't watch sky shows 

[Karl-TalkTalk]

Hi @Staciejeffrey 

The Loyalty Team have advised they cannot help with this and there is a stuck order.  I've raised an internal ticket here to our support teams to see if they can manually move the ticket to completed.

Karl.

[Karl-TalkTalk]

Hi

I've requested our Loyalty Team contact you directly and they will call within 48hrs.

Thanks  

Karl.