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NEED SOME HELP?

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Moving this to billing for you, @Laurence71.   If you paid for it, I can't see how then charging you for it would be anything other than theft!   We'll see what staff say...
The external cable from the telephone pole to my house is hanging off from the box that is fixed to my property.  I have tried to telephone but getting nowhere. It needs rectifying as it’s hanging i... See more...
The external cable from the telephone pole to my house is hanging off from the box that is fixed to my property.  I have tried to telephone but getting nowhere. It needs rectifying as it’s hanging in a dangerous place
It's stopped again with the same "This site can't be reached"
My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds   I need a new router if ... See more...
My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds   I need a new router if possible please   I cannot get any help over the phone or from the live chat as it's all automated and neither understands what the issue is   Any help appreciated Chris
Just uninstalled and reinstalled Chrome and it's working.   Thunderbird isn't though.
Tried the factory reset again. It worked ok for approx 15 seconds then back to not working.
I logged in to the WiFi Hub and changed the WiFi password in the WiFi settings. I then saved the change and exited the screen. I logged back in to ensure the change had taken effect. I was pleased to... See more...
I logged in to the WiFi Hub and changed the WiFi password in the WiFi settings. I then saved the change and exited the screen. I logged back in to ensure the change had taken effect. I was pleased to see it had. I then proceeded to browse but quickly realised I had no internet connection.  I tried troubleshooting but nothing worked. I remembered the Ethernet cable and that connected me. I  searched for the problem and discovered in Network & Internet, in View WiFi Security Key was still showing the old WiFi password. I have looked at the Advanced WiFi Network Properties and the Edit feature and wonder if I also have to edit the password here. I don't relish that as the screen size and text is tiny like many Windows 11 important pop-up screens. Can you remove a lost or mislaid device from the network that is not in use but may be in use in the future? What is the Guest connection and how does it work?   Please confirm the correct process for changing the WIFi password.        
What's the size and type of file you're hoping to attach and send? Does the message get put into the Sent folder or don't you get a far as sending the message?   Compose New email modal   T... See more...
What's the size and type of file you're hoping to attach and send? Does the message get put into the Sent folder or don't you get a far as sending the message?   Compose New email modal   The attachment icon is the paperclip on the lower toolbar for the New email modal.   Attachment icon - navigate to add local file     Select the paperclip icon and then select Add local file. Navigate to the file you wish to attach. Selected images and text files including PDF files will show you a preview thumbnail image of the attached file.   The maximum email message size is 25MB. But the end to end email system may not convey large attachments to the recipient's Inbox.
Not for a few days. Will try again now.
I can download all my emails using my iPad, so it's definitely something that has changed on my PC
My contract ends at the end of this month. I brought a router from talktalk about 5yrs ago as the original router was playing up. I paid about £25 for it. I'm not getting any clear answers from the l... See more...
My contract ends at the end of this month. I brought a router from talktalk about 5yrs ago as the original router was playing up. I paid about £25 for it. I'm not getting any clear answers from the live chat or the person I spoke to when I notified them about leaving about returning my equipment. I have told them I brought it from talktalk but all I'm getting if I don't return my equipment I will be charged around £50. I don't think I have the original router as it wasn't working properly, hence why I brought a new one. Can anyone help with this please?
Hi   Did you also try the factor reset ?   Thanks   Karl. 
I'll pass this over to TalkTalk and they can get their Networks department to comment.
I've cleared the cache, and can even get Google to search, and get the results loaded, but if I click on any of them it comes up with "This site can't be reached"   Just tried sending an email and ... See more...
I've cleared the cache, and can even get Google to search, and get the results loaded, but if I click on any of them it comes up with "This site can't be reached"   Just tried sending an email and got    I have no idea what is going on.  
Thanks Ferguson, yes i will wait for TalkTalk to get back to me, as it is clear in teh Ofcom document, and if they want to re-imberse me for the time i booked off work for all the different visits by... See more...
Thanks Ferguson, yes i will wait for TalkTalk to get back to me, as it is clear in teh Ofcom document, and if they want to re-imberse me for the time i booked off work for all the different visits by Open Reach Etc the cost would be above the £930.   Also the TalkTalk customer service telephone operative also said this falls under the auto compensation scheme (i had never heard of it before then).    
I've tried all the resets and suggested steps. Nothing makes a difference i'm afraid.
Certainly in Chrome, I can get everywhere I normally can including Amazon & Thunderbird is fine. Have you tried clearing the Cache in Chrome?
I agree in those cases where the inconvenience is a matter of not having a service. Ultimately, of course, it is not me you must persuade, but TalkTalk. 
Tried to open Chrome with Google as home page this morning, but got a "This site can't be reached"   Also cannot load Amazon, eBay, same with my local library page, MobileRead forum etc.    I can... See more...
Tried to open Chrome with Google as home page this morning, but got a "This site can't be reached"   Also cannot load Amazon, eBay, same with my local library page, MobileRead forum etc.    I cannot open anything with Chrome.   Tried Edge and everything works, can download Amazon, eBay etc. etc.   I also use Thunderbird as an email client, and that isn't loading any new emails either, and doesn't even let me know it can't download them.   I've run a full scan using my virus checker and it's found nothing under malware or system.    
Chris, thanks for getting back quickly.    I'm not smart enough to do the tests you suggest, but I've run the speed tester from the 2 main handhelds we use and the stability of streaming on the TV ... See more...
Chris, thanks for getting back quickly.    I'm not smart enough to do the tests you suggest, but I've run the speed tester from the 2 main handhelds we use and the stability of streaming on the TV over WiFi. They have returned to the speed I would expect prior to the outage. So problem solved as far as I'm concerned.   But relating to the speed chart and question I raised at the start what is the criteria regarding TT compensation. The chart indicates 6 ish days with below guaranteed speed, culminating in 24 hours outage with the Openreach fault. I'm not particularly motivated to pursue this particular issue, but as the talktalk service considered over a longer period is not the most stable of services and it would be helpful to know the measurement levels that trigger it. Meanwhile thanks for your help.  Dave