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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fibre900 eero pro 6 - low wifi speeds

Hello, I just upgraded from Fibre150 to Fibre900 and changed my vertical black router to the new eero Pro 6 that has been sent to me. The problem that I have is that the wifi speeds next to the new eero Pro 6 are limited to 320Mbps (even though the s...

GeoDou by Sightseer
  • 121 Views
  • 6 replies
  • 0 like

Eero pro 6

Can someone please help me to figure out why my Facebook messenger will not send messages to anyone in my home who are on the same network as me?! Also I can’t log into Facebook when connected to my WiFi but if I turn on mobile data I can log in stra...

Eero drop outs, no signal in part of the house

Hi day two of the Talk Talk experience after years with BT. Did the switch to move to full fibre however living in a townhouse with the eero on the middle floor means no signal for the top floor at the other end of the house - only two rooms on each ...

Kacey by Visitor
  • 176 Views
  • 5 replies
  • 0 like

£85 to replace something of TalkTalk that is broken

I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because...

makman1 by Popular Poster
  • 547 Views
  • 17 replies
  • 0 like

Will Eero support 2.4ghz

I’m looking at buying a video doorbell but all I see is 2.4ghz systems. Is Eero compatible with 2.4 as well as 5ghz or do I need to look at top end systems?

Intermintent wifi

My wifi is intermittent, there is no problem with phone line, power cable is working, and I have a new WiFi cable. But still WiFi keeps dropping . Talktalk say there may be a problem with my set up can anyone help.

Suebb by Sightseer
  • 139 Views
  • 2 replies
  • 0 like

CANT CONNECT TO VPN

hi, i have seen several other similar posts with the same issue. i have been issues with connecting to my works VPN. i have spent hours already on the phone to try and resolve this and the IT team at my own office. however no-one is able to help as t...

Changing the WiFi password on Talk Talk Hub Vers FAST 5634-4 T8

I logged in to the WiFi Hub and changed the WiFi password in the WiFi settings. I then saved the change and exited the screen. I logged back in to ensure the change had taken effect. I was pleased to see it had. I then proceeded to browse but quickly...

Figgis by Whizz Kid
  • 393 Views
  • 14 replies
  • 0 like

Broadband

My internet keeps cutting out especially on the night time it is very slow and lagging

Nan621 by First Timer
  • 105 Views
  • 1 replies
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Wifi

Why does my fone not let me browse internet wen connected to the wifi

Light settings on WIFI Hub

How do I turn on/off the light on my WiFi hub, I get to WiFi hub settings through 192.168.1.1 then I logs out

Wifi changing channel overnight

Hello. For the last few weeks the Wi-Fi has been resetting itself from channel 6 or 11, back to channel 1 which is what my neighbours router is set to. This is causing the 2.4ghz to drop out which is affecting my smart plugs and thermostats, also my ...

Nobag by Team Player
  • 439 Views
  • 19 replies
  • 0 like

Whitelist Websites

How do I whitelist certain websites that the TalkTalk connection is blocking. It is preventing me from reach the website via Wi-Fi both using laptop and Smartphone. When I switch to smartphone data, i can reach the website no problems. Switch back to...

Router continually flashing amber

My internet connection was intermittent on Friday evening. It improved when I restarted the router. Since Saturday the router (Wi-Fi Hub Fast 5364-3. T8) has been flashing amber. I have gone through the troubleshooting (unplug for 20mins, connecting ...

mr_Jw by Visitor
  • 228 Views
  • 6 replies
  • 0 like

WiFi connected but no internet

Hi, I’ve got fibre 65 and multiple times a day getting the ‘connected - no internet’ message. Only solution is to restart the router. Speeds are also slow. Could a new router be needed?

HBurbs by Visitor
  • 611 Views
  • 18 replies
  • 0 like

I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 193 Views
  • 4 replies
  • 0 like

Please turn off Wifi Optimisation

I'm having issue with my Sagemcom Fast 5364 wifi hub, version: SG4K100174. I keep manually changing my 2.4ghz and 5ghz wifi channels but after a while it randomly reverts back. The channel it reverts to is heavily congested which causes my wifi devic...

need to turn off wifi optimisation

I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?

Padwa69 by Sightseer
  • 654 Views
  • 24 replies
  • 0 like

No internet for over 24 hours

I've had no broadband since 10am yesterday, leaving myself and my wife unable to work for 2 days. No call center to speak to anyone, no help on twitter, no call back when requested...abysmal!!!Why can't they just look at your address, confirm what th...

Preventing auto connection and using eero with ps5 remote play

Two issues. I have an eero in my sons room which he uses for remote play on his PS5, however the remote play won't work if his PS5 is connected with ethernet/LAN. I think it's something to do with it being an access point Vs mesh or something. 2nd is...